Coral Club company contact Information

We maintain high standards on the quality of goods and manufacture them using the latest technology.

We value your trust and do our best to make you enjoy your shopping, which is why making returns to Coral Club is easy.

If for some reason the goods did not suit you, you can refuse them at any time before the transfer of the order to the courier company for shipment, and after the transfer - within 14 days.

You can return the product, provided that it was not used, its presentation and consumer properties are preserved.

You can exchange the purchased goods for the same or for another with an identical value or higher. In the second case, you pay the difference in the cost of the goods.

If you do not wish to replace one item with another, you will receive your money back (excluding shipping costs) within 10 days.

Delivery services «Speedy Express»:

Parcels are delivered to your location. If the payment for the order received after 13:00, then package is transferred to the courier service next day.

Shipping cost in Sofia:

• 6 BGN for orders under 150 BGN;
• free for orders over 150 BGN.

Shipping cost in Bulgaria:

• 7 BGN for orders under 150 BGN;
• free for orders over 150 BGN.

Delivery takes 2 business days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the tracking number of the order, use it for parcel tracking on their website.

In order to clarify the nearest delivery service`s branch, to change delivery point or time of delivery, you need to contact the company's office in your region. You can find contacts by the link.

Pickup is available from company's office in Varna and Sofia. Orders are picked up during business hours at the following address:

Bulgaria, Varna, st. Shipka 5

Contacts:

varna.605@office.coral-club.com
+359 529 536 05
+359 5230 00 31

Hours:
Mo - Fr: 10:00-19:00
Sat - Sun: Closed

Bulgaria,  Sofia, st. Chamkoria 5

Contacts:
cci_bg@coral-club.com
+359 284 672 30

Hours:
Mo - Fr: 10:00-18:00
Sat: 10:00-16:00
Sun: Closed

For pickup from the company's sales office, pay for your order online at the website. An order placed but not paid for will be cancelled after 5 days.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automatically.

We accept bank cards: Visa, Maestro or Mastercard.

Payment procedure:

1. Select the "Bankcard" field.
2. Go to the payment page, enter your bank card details (card number, expiration date, CVV, cardholder's name and surname) and click "Pay".
3. After filling out card details, you may be redirected to your bank's page to enter your security code. It is required to confirm your identity.

If the payment is not confirmed, please contact your card issuing bank.

Pay for your order upon delivery. This service is free and available when choosing door-to-door courier delivery.

Please note that points for an order paid to the courier upon delivery will be credited after the monetary transfer from the courier service to the company. If the payment for the order is received by the company by the 4th of the following month, the points will be credited in the current month. If the payment for the order is received after the 4th of the month, the points will be credited in the report for the next month.

Pay for the order by invoice at any bank branch.

Payment procedure:

1. After placing your order, click the "Print receipt" button and go to the page with the completed invoice form.
2. Print and pay the invoice at any bank branch or pay the invoice using online banking.



Please note:

• The created order is reserved and stored for 5 calendar days from the date of creation.
• If payment is not received by the set deadline, it will be automatically cancelled and the ordered products will be returned to stock.
• Please check the time for funds to be credited at your bank branch. Typically it takes 1 to 3 working days to receive your payment.
• Banks may charge a fee for funds transfer that is not included in the invoiced amount. Please contact your bank for more information about such fees.


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You can pay for up to 30% of your order with bonuses.

If your bonus account balance is positive, "Use Coral Wallet" fucntion will automatically apply the amount of available bonuses to the payment amount.

If you do not want to pay with bonuses, untick this box, choose any convenient payment method and proceed with your order.

Important!
The percentage of bonus usage may be different for each country!

To pay for part or all of your group order, transfer funds from your bonus account to your personal account. Any member of the group can transfer the funds to the member from whose account such order will be placed.

Please note that after the transfer, the bonuses will only be available for placing an order in the online store.

It is an international delivery service of Coral Club which helps to deliver orders from Germany to almost any country. If you didn’t find the product on the website of your region you can make a purchase using Global Delivery.

In the upper right corner choose “Global Delivery”, country of delivery and website language. Then press the “Save” button to go to a new page.

Then proceed as usual: find the product and add it to cart.

You can edit your order in the cart before the moment of making an order. After pressing the “Make an order” button you won’t be able to change data.

Order payment on the Global Delivery website is made in EUR according to exchange rate of your bank on the day of payment.

You can find detailed information about methods of payment in the «Order payment» section on the website global.coral.club.
Don’t forget to choose the region of delivery in the upper right corner.

To cancel your order:

• — log in to your profile on the website using your username and password;
• — go to “My orders” section —> “Order history”;
• — find the necessary order and click on it to open the detailed information;
• — press the “Cancel” button.

We ask to pay attention while making orders to avoid extra charges.

Keep in mind that some countries have their own rules of customs import and limitations of weight and cost of parcel.

You can learn more about current courier services, delivery terms and customs information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

After the payment you will receive a confirmation email from the courier company chosen during making your order.

The email should contain the order tracking number — enter it in the parcel tracking field on the website of the courier company.

You can find more detailed information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

You can return the product which hasn’t been used, is in saleable condition and has consumer properties.

In case of refund you choose one of options:

• — exchange the product for the same, another with the same price or another with a higher price, paying the price difference;
• — receive the money within 14 days excluding shipping costs.

If the product was purchased during a promo, the refund is made together with the gift.

Please note: we may refuse to refund the product if its packaging is damaged. The exception is products that were damaged during transportation due to the company fault.

For all questions regarding the products refund, please contact by phone +4961136007328 or using the feedback form on the website global.coral.club.